How to Change Authorized Signatory Mobile Number in GST Portal?

In business, maintaining accurate records and ensuring seamless communication is essential. For businesses registered under the Goods and Services Tax (GST) regime in India, the authorized signatory plays a crucial role in compliance and managing various GST-related tasks.

A registered mobile number is vital for the authorized signatory, as it is used for critical communications, including One-Time Passwords (OTPs) for authentication and verification. However, there may be instances where changing the mobile number becomes necessary.

This comprehensive guide provides a detailed step-by-step process to change the authorized signatory's mobile number on the GST portal, ensuring uninterrupted business operations and communication.

What is an Authorized Signatory in GST Registration?

An authorized signatory is an individual whom the taxpayer authorizes to carry out activities on the GST portal on their behalf. An authorized signatory can file GST returns, make payments, and request amendments. A new GST registration application cannot be submitted without selecting a primary authorized signatory.

Types of Amendments in GST Registration

Any taxpayer registered under GST can amend their GST registration if details change after registration. There are two types of amendments:

Core Amendments:

• Changes to the legal or trade name (without changing the PAN).

• Adding or removing key stakeholders (e.g., partners, managing director, karta).

• Changes to the principal place of business or adding a new place of business (excluding state changes).

Non-core Amendments:

All details in the GST registration application, except the ones mentioned above, are considered non-core amendments, and no approval is required for these changes.

Why is it Important to Register the Correct Mobile Number and Email ID on the GST Portal?

It is crucial to have the correct mobile number and email ID registered on the GST portal for verification and communication purposes. The authorized signatory receives OTPs, acknowledgments, notices, and other updates on the registered mobile number and email ID. If these details change, the taxpayer must update them on the GST portal promptly. Failure to do so can result in difficulties accessing the GST portal and complying with GST laws.

When Should a Taxpayer Update the Signatory’s Contact Details?

The need to update contact details may arise for several reasons, including:

Change of Business Ownership:

If the business is transferred to another person or entity, the new owner may need to update their contact details on the GST portal.

Change of Contact Details:

If the authorized signatory changes their mobile number or email ID, they must update the details on the GST portal to receive OTPs and notifications.

Change of Authorized Person:

If the business has multiple authorized signatories and the primary signatory is replaced, the new authorized signatory must update their contact details on the GST portal.

How to Change the Contact Details of the Authorized Signatory on the GST Portal

The process to change the authorized signatory's email ID and mobile number on the GST portal varies depending on whether the authorized signatory is the same as the promoter/partner or if multiple signatories exist.

If the Authorized Signatory is the Same Person as the Partner/Promoter:

1. Login to GST Portal:

   • Access the GST portal using your credentials.

2. Click on Amendment of Registration Non-core Fields:

   • Navigate to Services -> Registration -> Amendment of Registration Non-core Fields.

3. Select 'Promoter/Partners' Tab:

   • Click on the 'Promoter/Partners' tab.

4. Edit Authorized Signatory Details:

   • Locate the authorized signatory whose details need updating.

   • Click on the 'Edit' button under 'Actions' for that signatory.

5. Update Mobile Number or Email Address:

   • Modify the mobile number or email address as needed.

   • Click 'Save' to confirm the changes.

6. Receive and Enter OTPs:

   • OTPs will be sent to the updated mobile number and email address.

   • Enter the received OTPs to validate the changes.

7. Go to the 'Verification' Tab:

   • Click on the 'Verification' tab.

8. Submit the Form:

   • Enter the required information.

   • Tick the declaration checkbox.

   • Submit the form using DSC/E-signature/EVC.

9. Receive ARN for Tracking:

   • Upon submission, a confirmation message with the Application Reference Number (ARN) will be generated.

10. Track Application Status:

    • Use the ARN to track the status of the application.

11. Wait for the 'Changes Approved' Message:

    • Once you receive a 'Changes Approved' message, it confirms that the mobile number and email ID have been successfully updated.

If the Authorized Signatory is Different from the Promoter or If There is More than One Authorized Signatory:

1. GST Portal Login:

   • Log in to the GST Portal and navigate to Services -> Registration -> Amendment of Registration Non-core Fields.

2. Add New Authorized Signatory:

   • Access the 'Authorised Signatory' tab.

   • Click on 'Add new.'

   • Enter details for the new authorized signatory, including email and mobile number.

   • Click 'Save' to confirm.

3. Verification and Form Submission:

   • Proceed to the 'Verification' tab.

   • Enter the required information, tick the declaration checkbox, and submit the form using DSC/E-signature/EVC.

4. Wait for 15 Minutes:

   • Allow 15 minutes to pass before proceeding.

5. GST Portal Re-login:

   • Log back into the GST Portal after 15 minutes.

   • Navigate to Services -> Registration -> Amendment of Registration Non-core Fields.

6. Update Primary Authorized Signatory:

   • Go to the 'Authorised Signatory' tab.

   • Deselect the previous authorized signatory as the primary one.

   • Choose the new authorized signatory as the primary.

   • Confirm the correctness of the provided mobile number and email address.

   • An OTP will be sent for verification.

7. Complete Verification:

   • Complete the verification process using the OTP, following the outlined steps.

8. ARN Confirmation:

   • Upon submission, a confirmation message with the Application Reference Number (ARN) will be received.

9. Track Application Status:

   • Use the ARN to track the application status.

10. Verify 'Changes Approved' Message:

    • Once you receive a message confirming 'Changes Approved,' it signifies the successful update of the mobile number and email ID.

If you need assistance in making changes to your GST registration, contact our GST experts now!

Frequently Asked Questions

Q- Can a person be an Authorized Signatory for multiple GSTINs? Yes, an individual can be authorized as a signatory for multiple GST Identification Numbers (GSTINs). However, separate authorization is required for each GSTIN.

Q- What activities can an Authorized Signatory perform on the GST portal? An Authorized Signatory can perform various activities, including filing returns, making payments, applying for refunds, and other compliance-related tasks on behalf of the taxpayer.

Q- Is there any limit to the number of Authorized Signatories a taxpayer can have? There is no specified limit to the number of Authorized Signatories a taxpayer can have. However, ensuring that each signatory is duly authorized and has the required documentation is essential.